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Lodge Terms of Service
LODGE TERMS OF SERVICE
OVERVIEW
There is ONLY stair access to the Lodge accommodations.
Please note that smoking is strictly forbidden at this property. The damage deposit will not be refunded if breaking this rule.
The property cannot accommodate pets in any room. The damage deposit will not be refunded if breaking this rule.
Pre-authorisation hold on credit card for incidentals.
If you expect to arrive outside reception opening hours, please inform Himwitsa Lodge in advance. Guests may check-in anytime after 15:00/3 pm. Guests checking-in after the art gallery has closed, a sign will be placed on the art gallery door with instructions for whom to call in order to check-in to the room.
Please inform Himwitsa Lodge in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In accordance with government guidelines to minimize transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
This property will not accommodate hen, stag or similar parties.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A damage deposit of CAD $200 is required. The property pre-authorizes this to your credit card 14 days before arrival. This will be collected by credit card. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Maximum of 4 people per suite.
CHILDREN & EXTRA BEDS POLICY
Child Policies
Children of any age are welcome.
Children aged 12 years and above are considered adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and Extra Bed Policies
There is no capacity for cots at this property.
There is no capacity for extra beds at this property.
There is extra bedding for a $25 charge.
ACCOMMODATION POLICY
Check-in 15:00 to 21:00 (3pm - 9pm)
Late / After Hours Check-in
Call Cathy 1-250-726-5065
Check-out 05:00 to 10:00 (5am-10am)
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A damage deposit of CAD $200 is required. The property pre-authorizes this to your credit card within 14 days before arrival. This will be collected by credit card. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Age Restriction
The minimum age for check-in is 21
Pets
>No Pets Allowed (ONLY Exception: Certified Service Dogs)
Accepted Credit Cards
Mastercard and VISA, American Express
The property reserves the right to pre-authorise credit cards prior to arrival.
HEALTH & SAFETY PLAN/POLICY
Safety Features
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
First aid kit available
Physical Distancing
Contactless check-in/check-out
Cashless payment available
Physical distancing rules followed
Screens or physical barriers placed between staff and guests in appropriate areas
Cleanliness & Disinfecting
Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink Safety
Food can be delivered to guest accommodation
All plates, cutlery, glasses and other tableware have been sanitized
CANCELLATION POLICY: HOTEL/LODGE
The guest can cancel free of charge until 30 days before arrival.
The guest will be charged the cost of the stay reserved, if cancelling in less than the 30 days before arrival.
The guest will be charged a prepayment of the cost of 30% within 24 hours of reservation.